My Health Records
Grace Hospital and the Winnipeg Regional Health Authority believe your health is a private matter. We collect, record, store, use, and disclose any facts about you and your health in keeping with the Manitoba Personal Health Information Act (PHIA).
Health Information Services Contact information
Hours: Monday to Friday 7:30 am to 3:30 pm
Patient Records Requests: 204-837-0219
For PHIA related questions and concerns: Site Privacy Officer 204-837-0167
Fax: 204-889-4795
Frequently Asked Questions
How do I request copies of my records?
To request Personal Health Information (PHI), including medical records, x-ray images and MRI images, please follow the steps below. To request diagnostic imaging images and reports, PocketHealth is the fastest and easiest way for Canadians to access their medical imaging and reports.
Fill out a “Request to Access Personal Information” form. Please complete all information in pen.
- If you cannot print the form, please phone the Health Information Services Department at 204-837-0219 and we will fax or mail the form to you. You may also present in person at the Inquiry/Cashier Office on the Main Floor to obtain a form and submit for processing.
- It is important to specify the type of information that you are requesting. Where applicable, indicate any of the following to assist us in identifying the information you need:
- Date range
- Name of health care provider(s)
- Body part(s) affected
- Type of information needed (i.e. MRI report, clinic notes, lab results, etc.)
- Authorization – The request will not be processed without proper authorization. Please sign and date the form on the line beside “Signature of Applicant”
Submit your request by mailing it to:
Grace Hospital
Health Information Services
300 Booth Drive
Winnipeg, MB R3J 3M7
You may fax your request to 204-889-4795
You may drop off your request at the Inquiry/Cashier Desk on the Main Floor of the Hospital.
Processing Fees are: $25.00 Administrative Fee PLUS $0.50 per copy (paper records).
What are the fees for obtaining copies of my records?
The processing fees for obtaining copies of your records are $25.00 administrative fee PLUS $0.50 per copy (paper records).
What types of payment are accepted?
The Hospital Cashier accepts cash, debit card, credit card, or cheque payable to “Grace Hospital”.
What do I do if my Manitoba Health Card contains incorrect or outdated information?
The Grace Hospital Health Information Services department can assist you in having minor changes made to the information on your Manitoba Health card.
We can assist with the following corrections to your Manitoba Health card:
- A change in address
- A correction to your date of birth (please bring your birth certificate, passport or driver’s licence for verification)
NOTE: any corrections to your MB Health Card must be made by contacting Manitoba Health.
What if the information in my records is incorrect?
If you have received a copy of your personal health information and have found an error, please complete a Request to Correct Personal Health Information form and include the specific correction to be made and where the error was noted. The Privacy Officer will work with the appropriate teams to review the Request to Correct PHI and determine what changes are to be made, if any.
Privacy Code / Anonymous Stay
A privacy code means that if individuals inquire about you, whether over the phone or in person, we will not divulge that you are a patient. Please declare your wish for a privacy code upon admission, or discuss it with a member of your health care team on the ward.
Additional Resources
For information on Privacy from the WRHA, click here.
For information on how to request to see or get a copy of your personal health information, click here.